Shipping policy

JHUMI SHIPPING POLICY

Thank you for shopping with Jhumi. 🤍 As a small independent business, every order is carefully checked and packed before making its way to you.

UK DELIVERY

All available delivery options and applicable shipping charges will be displayed at checkout.

Please allow 1–3 working days for order processing before dispatch. During launches, restocks, promotional periods or particularly busy periods, processing may take slightly longer.

Once dispatched, you will receive a shipping confirmation and tracking information where a tracked service has been selected or provided.

Please note that delivery estimates begin from the date of dispatch, not the date the order is placed.

NEED YOUR ORDER URGENTLY?

If you require your jewellery for a particular event or date, please contact us before placing your order. We will always try to help where possible, but delivery by a specific date cannot be guaranteed unless expressly confirmed by Jhumi.

DELIVERY DELAYS

Once an order has been handed to the courier, delivery times are outside of Jhumi's direct control. Occasionally, delays may occur due to courier disruption, severe weather, peak periods or other circumstances outside our control.

If your tracking has not updated or your parcel appears significantly delayed, please contact us and we will assist with the courier enquiry where appropriate.

DELIVERY ADDRESS

Customers are responsible for ensuring that the full and correct delivery address is entered at checkout.

If you notice an error, please contact us immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If an order is returned to Jhumi because an incorrect or incomplete address was provided, additional postage charges may apply before the parcel can be resent.

PARCELS MARKED AS DELIVERED

If tracking shows your parcel as delivered but you cannot locate it, please check your safe place, around the property and with other members of your household or neighbours where appropriate.

If the parcel still cannot be located, contact us promptly so that we can advise you on the next steps and, where appropriate, raise an enquiry with the delivery provider.

INTERNATIONAL ORDERS

Where international delivery is available, shipping charges will be calculated at checkout.

International customers may be responsible for customs duties, import taxes or other local charges imposed by the destination country. These charges are not included in the product or shipping price unless expressly stated at checkout.

International delivery times can vary and customs processing may cause additional delays.

LIMITED-EDITION PIECES

Many Jhumi pieces are available in limited quantities. Placing an order reserves your piece once payment has been successfully completed, subject to our order terms.

We take great care in preparing every order and appreciate your patience while your jewellery is packed and sent on its way.

Jhumi — Made to Jhoom ✨